Refund policy
Summary
Cancellation
Choose Downgrade to Free on the Billing page, or email support@transica.dev. Your plan stays active until the end of the month or year you paid for, then moves to Free. We don’t charge you again.
Non-refundable charges
- Monthly and yearly plan payments, including the unused part of a period.
- Included usage you didn’t use. It doesn’t carry over to the next month.
- Pay-as-you-go usage for runs that already ran.
If a run never happens, for example because a test stopped early, the usage held for it goes back to your balance. Prices and plans are on the pricing page.
Billing errors
If you were charged twice, charged after you cancelled, or charged the wrong amount, email support@transica.dev with the date and amount. We’ll check it and refund the wrong charge to your original payment method.
Statutory rights
If the law where you live gives you a right to a refund, we’ll honor it.
How refunds are processed
Dodo Payments sells our subscriptions as the merchant of record, so it issues every refund. Your bank decides how long the money takes to arrive.